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Job Title : Apprentice 1st Line Support Engineer
Employer : I-Dash
Location : St Neots, Cambridgeshire, PE19 8EL
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : Computing
Vacancy Reference : VAC-00141
Brief Description : 1st Line Support Engineer

 

Qualifications Required : GCSE English and Maths C (4) or above.
Vacancy Detail : Dealing with client’s issues, solving technical problems on Physical and Virtual Servers, PCs and VoIP systems. Also, helping other team members with projects, system rollouts, site visits, maintenance tasks, 365 & cloud migrations and more.
Number of Positions Available : 1
Working Week : 37.5
Salary : £250.00 Per Week
Application Deadline Date : 25/01/2019
Possible Start Date : 22/01/2019
Personal Qualities : • Hardware and software experience / knowledge
• Problem solving skills
• A passion for technology, with a keenness to learn new skills and progress your career
• Excellent communicational skills
Skills Required : • Microsoft or other industry qualifications are an advantage but not essential as training and opportunity to take these qualifications will be available.
• Previous experience desirable.
Future Prospects : On completion of Level 3, the successful candidate with be offered continued employment.
Training to be Provided : Knowledge
•Knowing Your Customers
•Understanding the Organisation
•Meeting Regulations and Legislation
•Systems and Resources
•Customer Experience
•Product and Service Knowledge
Skills
•Interpersonal Skills
•Communication
•Influencing Skills
•Personal Organisation
•Dealing with Customer Conflict and Challenge
Behaviours/Attitude
•Developing Self
•Being Open to Feedback
•Team Working
•Equality – Treating all Customers as Individuals
•Presentation – Dress Code, Professional Language
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