Please Wait....
Job Title : Customer Service Apprentice
Employer : Horizon Vehicle Management
Location : Wellingbrough, Northamptonshire, NN8 4HB
Position Type : Apprenticeship
Apprenticeship : Intermediate Level Apprenticeship
Sector : Admin/ Office/ Sales
Vacancy Reference : VAC-00139
Brief Description : The role will be to provide a proactive, first class claim management service, ensuring efficient and robust management of claims from cradle to grave for all clients of Horizon VM Ltd

 

Qualifications Required : The ideal candidate would have achieved a GCSE Grade 4 (C) or above in Maths and English
Vacancy Detail : • Answer all incoming claims call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times.
• Register all new claims via the telephone or correspondence claims, ensuring quality and accuracy of information to the highest standard.
• Correctly advise on the claims process at a high level for all claims areas.
• Ensure all applicable services are offered and follow up work and tasks are completed in a timely manner.
• Undertake training to review and verify the claim to ensure fraud is detected whenever present and that any indemnity concerns are identified and actioned.
• Have a good understanding of the Highway Code and case laws.
• Ensure that all regulatory requirements are adhered to including the protection of client and company data.
• Treating customers fairly always and in every communication/process.
• Confidently discuss liability with the customer and seek assistance from other team members in relation to liability enquiries.
Number of Positions Available : 2
Working Week : 9.00am-5.00pm
Salary : £157.00 Per Week
Application Deadline Date : 14/12/2018
Possible Start Date : 21/12/2018
Personal Qualities : • Present a professional image of self
• Good planning and time management skills.
• Able to problem solving and provide solutions.• Clear and professional communication skills – be able to communicate to people with various levels of knowledge both verbally and in writing.
Skills Required : • Good negotiation and influencing skills.
• Able to problem solving and provide solutions.
• I.T skills and familiar with MS Outlook, Word, Excel.

Future Prospects : On completion of Level 3, the successful candidate with be offered continued education
Training to be Provided : Understanding your organisation and your role within it
Effective employee skills
Organisational awareness
Customer service excellence
Organisational systems and resources
The map below shows the employer's location

The vacancy you are trying to apply for has expired.