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Job Title : Network Engineer Apprentice
Employer : Cerulean Solutions LTD
Location : Potters Bar, Hertfordshire, EN6 5BS
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : Computing
Vacancy Reference : VAC-00130
Brief Description : You will be a member of a Network Solutions Team to provide an effective, high-quality support service to


Qualifications Required : The ideal candidate will have A – C (4 or above) grades in Maths & English or equivalent.
Vacancy Detail :
1. Customer Support
Delivering first level telephone support and customer care
Responding to support calls including logging, updating status and call closure, following procedures.
Resolving desktop and application problems and faults through to network hardware and connectivity
as well as supervised server work.
Self organisation for call priority, customer care and any related requirements.
Provide user training and education to help prevent problem reoccurrence.
Maintenance of the customer hardware and call logging database to enable efficient resolution to

2. Network Installations
Supporting team members on customer sites, following procedures and instructions both written and
Building workstations and servers following documented procedures.
Installation of PCs, laptops and network hardware.
Working as part of the implementation team for server and network migrations on a supervised basis.

3. Routine Procedures
Monitoring of customer backups of both servers and databases, escalating any problems to a higher
support level when required.
In-house network backups.
Monitoring of spam and filters for customers through our sister company XS2.
Production of network information sheets for both in-house use and customer reference.

Number of Positions Available : 1
Working Week : 9:15am-5:15pm
Salary : £200.00 Per Week
Application Deadline Date : 31/08/2019
Possible Start Date : 07/10/2019
Personal Qualities : Excellent communication skills
Positive attitude towards work
Skills Required : Competent IT hardware Skills
Good understandings of different versions of Microsoft Windows Operating systems
Good understanding of Virus / Spyware removal
Methodical thought process when problem finding
Being able to keep up with deadlines
Basic Networking Skills
Future Prospects : Progression onto a higher level apprenticeship or a permanent contract will be available for the successful candidate. Solveway is Matrix approved and offer impartial information, advice and guidance to all learners.
Training to be Provided : Level 3 Infrastructure Technician Standard which consists of a CIW Internet Business Associate Exam and 4 globally recognised Microsoft Certificates:
• MTA Network Fundamentals
• MTA Mobility and Devices Fundamentals
• MTA Server Administration
• MTA HTML 5 Applications Development Fundamentals
Level 2 functional Skills training for Maths and/or English will be taught If required.
Other Information : This employer is close to Potters Bar Train Station
Things to consider : During your apprenticeship you will be required to complete a workplace portfolio, participate in classroom training and complete any employer training, all of which will count towards your 20% off the job training.

An insight into off the job training can be found here:

We will assess your prior learning using your CV, an In-Depth interview and the completion of a skill scan, and will adjust the apprenticeship accordingly. This will ensure you are learning new knowledge, skills and behaviours.
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