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Job Title : Junior Network Engineer Apprentice
Employer : Cerulean
Location : Potters Bar , Hertfordshire, EN6 5BS
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : Computing
Vacancy Reference : VAC-00130
Brief Description : You will be a member of a Network Solutions Team to provide an effective, high-quality support service to
customers.

 

Qualifications Required : The ideal candidate will have A – C (4 or above) grades in Maths & English or equivalent.
Vacancy Detail :
1. Customer Support
Delivering first level telephone support and customer care
Responding to support calls including logging, updating status and call closure, following procedures.
Resolving desktop and application problems and faults through to network hardware and connectivity
as well as supervised server work.
Self organisation for call priority, customer care and any related requirements.
Provide user training and education to help prevent problem reoccurrence.
Maintenance of the customer hardware and call logging database to enable efficient resolution to
problems.

2. Network Installations
Supporting team members on customer sites, following procedures and instructions both written and
verbal.
Building workstations and servers following documented procedures.
Installation of PCs, laptops and network hardware.
Working as part of the implementation team for server and network migrations on a supervised basis.

3. Routine Procedures
Monitoring of customer backups of both servers and databases, escalating any problems to a higher
support level when required.
In-house network backups.
Monitoring of spam and filters for customers through our sister company XS2.
Production of network information sheets for both in-house use and customer reference.



Number of Positions Available : 1
Working Week : 9:15am-5:15pm
Salary : £200.00 Per Week
Application Deadline Date : 30/11/2018
Possible Start Date : 07/12/2018
Personal Qualities : Excellent communication skills
Positive attitude towards work
Skills Required : Competent IT hardware Skills
Good understandings of different versions of Microsoft Windows Operating systems
Good understanding of Virus / Spyware removal
Methodical thought process when problem finding
Being able to keep up with deadlines
Basic Networking Skills
Future Prospects : A full-time position and development onto a level 4 apprenticeship will be offered to the successful candidate Junior Application/Web Developer Apprentice
Training to be Provided : MTA Network Fundamentals
MTA Mobility and Devices Fundamentals
MTA Server Admin
MTA Software Development Fundamentals
CIW - Internet Business Associate
Functional Skills in Maths and English if required
Other Information : This employer is close to Potters Bar Train Station
The map below shows the employer's location

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