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Job Title : Customer Service Apprentice
Employer : Mentor Distribution
Location : Henlow , Bedfordshire, SG16 6DS
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : Admin/ Office/ Sales
Vacancy Reference : VAC-00127
Brief Description : This is a diverse and exciting Customer Service apprenticeship based in Henlow, Bedfordshire. Working for a company who supports apprenticeships, you will be working in new role created specifically for you.


Qualifications Required : The ideal candidate would have achieved a GCSE Grade 4 (C) or above in Maths and English
Vacancy Detail : Look after returns
Speaking to customers
Dealing with disputes
Dealing with couriers when items are damaged
Booking collections/swap outs
Passing the return info and instructions to other departments * Deal with orders
Ensuring items are shipped correctly
Following up customer requests for delivery enquiries
Creating claims and managing them from start to end * Providing serial numbers to customers and staff when requested
Speaking to customers on the phone in regards to the above
Organising warehouse run sheets/drivers
Maintain the warehouse systems (updating stock locations)
Stock takes
Dealing with discrepancies
Dealing with courier companies for inbound shipments (arranging delivery times and locations)
Booking in stockEnsure
Number of Positions Available : 1
Working Week : Monday- Friday 9am-5.30pm
Salary : £135.00 Per Week
Application Deadline Date : 30/11/2018
Possible Start Date : 07/12/2018
Personal Qualities : The Candidate will be expected to:
• Represent the company in a professional and courteous manner at all times
• Be happy and confident talking to customers and suppliers
• Use their initiative and see tasks through to their conclusion
Skills Required : The ideal candidate will be self-motivated, organised and a team player who is prepared to get involved in all aspects of the company.
Future Prospects : On completion of Level 3, the successful candidate with be offered continued employer.
Training to be Provided : Knowledge
•Knowing Your Customers
•Understanding the Organisation
•Meeting Regulations and Legislation
•Systems and Resources
•Customer Experience
•Product and Service Knowledge
•Interpersonal Skills
•Influencing Skills
•Personal Organisation
•Dealing with Customer Conflict and Challenge
•Developing Self
•Being Open to Feedback
•Team Working
•Equality – Treating all Customers as Individuals
•Presentation – Dress Code, Professional Language
Things to consider : This location is remote, please check your commute before applying.
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