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Job Title : 1st Line IT Technician Apprentice
Employer : Infinite IT Solutions Ltd
Location : St Neots, Bedfordshire, PE19 2BU
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : Computing
Vacancy Reference : VAC-00124
Brief Description : The Role of IT Technician within Infinite IT Solutions Ltd involves working alongside our experienced technicians. We take pride in being clean, efficient and working to our customers high expectations.


Qualifications Required : The ideal candidate will have A – C grades in Maths & English or equivalent.
Vacancy Detail : Essential Job Functions
Taking incoming phone calls and dealing with / passing to 2nd line technicians
Communicating with customers and staff as jobs progress
Logging all jobs and job progress in our internal Database
Keeping email account maintained
Working on windows reinstalls and machine configurations before delivery
Making sure all work areas / tools are clean and tidy
Assisting with onsite work where needed
Providing customers with a welcome to our friendly workplace

Non-essential Job Functions
Helping Couriers with incoming deliveries
Ensuring current knowledge of IT products is up to date
Helping 2nd line technicians with projects from business customers
Number of Positions Available : 1
Working Week : Monday to Friday 08:30 till 17:00
Salary : £153.00 Per Week
Application Deadline Date : 31/01/2019
Possible Start Date : 07/02/2019
Personal Qualities : Excellent communication skills
Positive attitude towards work
Skills Required : Competent IT hardware Skills
Good understandings of different versions of Microsoft Windows Operating systems
Good understanding of Virus / Spyware removal
Methodical thought process when problem finding
Being able to keep up with deadlines
Basic Networking Skills

Future Prospects : Progression within the company for the successful candidate.
Training to be Provided : MTA Network Fundamentals
MTA Mobility and Devices Fundamentals
MTA Server Admin
MTA Software Development Fundamentals
CIW - Internet Business Associate
Functional Skills in Maths and English if required
Other Information : Work uniform to be worn as provided
Things to consider : This role will involve travelling to sites with other staff members, also the candidate will be required to adopt a flexible working attitude.
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