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Job Title : Customer Service and Sales Administrator Apprentice
Employer : ECO Tile UK Limited
Location : Luton , Bedfordshire, LU4 9DT
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : Admin/ Office/ Sales
Vacancy Reference : VAC-00126
Brief Description : We are looking to recruit a motivated and ambitious individual to join our office and sales admin team.


Qualifications Required : • Have GCSE Grade B or above in Maths and English
Vacancy Detail : The ideal candidate will be trained and involved in the following day to day tasks:

• Answering telephone calls
• Dealing with customer enquiries via telephone and email
• Dealing with customer complaints via telephone and email
• Preparing & sending Quotations
• Sending samples
• Following up sales enquiries via telephone and email
• Customer Satisfaction follow ups
• Maintaining and developing existing customer contact
• Dealing with customers face to face
• Support Sales Director and Sales Reps with quotes and samples
• Market Research
• Exhibitions
• Maintaining and inputting accurate records onto CRM & Sage 200
• Processing sales orders
• All Sales associated administration including:
• Credit Control
• Despatching sales orders including booking carriers (export & domestic)
• Liaising with carriers regarding deliveries / obtaining POD’s
• Raise Purchase Orders
• Support Sales Admin Team & Factory Admin
• Maintaining samples and brochures
• Filing of Picking Lists & Delivery notes
• Update & File Production sheets & quality sheets
• Update & File Production Logs
• General Office Filing
• Mailshots/email campaigns
• Post
Number of Positions Available : 1
Working Week : Monday to Friday 09:00 till 17:00
Salary : £188.00 Per Week
Application Deadline Date : 30/01/2019
Possible Start Date : 02/02/2019
Personal Qualities : The Candidate will be expected to:
• Represent the company in a professional and courteous manner at all times
• Be happy and confident talking to customers and suppliers
• Use their initiative and see tasks through to their conclusion
Skills Required : The ideal candidate will be self-motivated, organised and a team player who is prepared to get involved in all aspects of the company including sales, accounts and production.
Future Prospects : On completion of Level 3, the successful candidate with be offered continued employer.
Training to be Provided : Knowledge
•Knowing Your Customers
•Understanding the Organisation
•Meeting Regulations and Legislation
•Systems and Resources
•Customer Experience
•Product and Service Knowledge
•Interpersonal Skills
•Influencing Skills
•Personal Organisation
•Dealing with Customer Conflict and Challenge
•Developing Self
•Being Open to Feedback
•Team Working
•Equality – Treating all Customers as Individuals
•Presentation – Dress Code, Professional Language
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