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Job Title : Client Services Apprentice
Employer : CareShield
Location : Stevenage , Hertfordshire, SG1 3EE
Position Type : Apprenticeship
Apprenticeship : Business and Administration - Intermediate Level Apprenticeship
Sector : Admin/ Office/ Sales
Vacancy Reference : VAC-00107
Brief Description :
Provide an effective and efficient client service for new and existing clients. Utilise the relevant computer systems and knowledge base to provide first contact resolution and next step information for all enquiries


Qualifications Required : Minimum C grade in GCSE maths and English
Vacancy Detail : On-boarding existing or new customers: Import data, create new client portals, migrate clients to Myrus, advise clients on the correct process, manipulate client data, deliver training online or face to face

Outgoing calls: To care home managers or contacts to drive course usage, chase 100% compliance of the Care Certificate courses to deadlines and to launch new products or services to clients

Internal and External: Support the sales team, account managers and platform team. Respond to inbound calls in a timely manner, logging issues in Salesforce, providing external troubleshooting, online chat and email support.

Product or Marketing Campaign: Follow-ups/sales calls

Care home contact management: Create and manage your own pipeline of tasks
Number of Positions Available : 1
Working Week : Monday- Friday 9am- 5.30pm
Salary : £138.75 Per Week
Application Deadline Date : 06/06/2018
Possible Start Date : 10/06/2018
Personal Qualities : Planning and organising
Honesty and integrity
Confident and mature attitude
Good telephone manner
Keen to learn and contribute
Skills Required : Working knowledge of MS Office applications
Intermediate level understanding of Excel
Excellent written and verbal communications
Attention to detail
Future Prospects : On completion of Level 2 and 3, the successful candidate with be offered continued employer.
Training to be Provided : Level 2&3 Customer Service Apprenticeship
Microsoft Office Specialist (MOS)
Programme to include 20% off the job training
On the job training will be given to support specifics
Functional Skills in Maths and English*
Other Information : We are passionate about technology, learning and care. Are you?
Things to consider : We are looking for people to take ownership of a project and pride in their work, as well as pulling together as a part of a team. It is an exciting time to be a part of CareShield, a rapidly growing company.
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