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Job Title : Office Administration and Customer Service Apprentice
Employer : Express Freight Banbury Limited
Location : Banbury, Oxfordshire, OX16 2SP
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : Admin/ Office/ Sales
Vacancy Reference : VAC-00070
Brief Description : Looking for a strong candidate to join a small office, to grow and develop with the business.


Qualifications Required : English and Maths grade C or above
A second language would be extremely useful
Vacancy Detail : Job involves working with our customers (SME’s) who use us as their shipping agent. We work with the large carriers DHL, UPS, FEDEX etc.
-Using phone, and email, to liaise with both parties to sort out problems.
-Building and maintaining customer relations.
-General office duties, greeting visitors, answering the phone, sorting the mail and filing

We have an in house bespoke computer package. We can track parcels for customers, book pallets, shipping containers, small courier vans etc. Our customers have the use of our Webship online booking platform
to manage their day to day shipping requirements, but can come to us for anything required outside of this facility.
Number of Positions Available : 1
Working Week : 9am-5pm
Salary : £200.00 Per Week
Application Deadline Date : 30/10/2018
Possible Start Date : 07/11/2018
Personal Qualities : Ideally someone who is very mature and can work off their own Initiative.
Skills Required : Good telephone speaking voice and manner
Ability to keep calm under pressure
Ability to prioritise work load
Future Prospects : The employer is looking for someone to stay long term with the business and development onto a full term contract at the end of the apprenticeship.
Training to be Provided : Knowledge
•Knowing Your Customers
•Understanding the Organisation
•Meeting Regulations and Legislation
•Systems and Resources
•Customer Experience
•Product and Service Knowledge
•Interpersonal Skills
•Influencing Skills
•Personal Organisation
•Dealing with Customer Conflict and Challenge
•Developing Self
•Being Open to Feedback
•Team Working
•Equality – Treating all Customers as Individuals
•Presentation – Dress Code, Professional Language
Level 2 Funcitonal Skills English and Maths*

*if required
Other Information : On occasion you may be alone in the office, would you be comfortable with this?

The role is for an immediate start.
Things to consider : Are you capable of working under pressure?
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